CoffeeAccess provides simple, practical BSL video training and deaf awareness support for coffee shops, cafés, and hospitality teams across the UK.
Start with a free demo, then explore a pilot for selected stores or locations.
A practical solution for coffee shops and hospitality businesses that want to improve accessibility without having to build a full training programme internally.
Short, easy-to-follow videos covering useful coffee shop phrases, greetings, requests, and common customer interactions.
Clear staff training content to build understanding of communication barriers and improve confidence when serving deaf customers.
Optional signage, QR codes, and simple communication prompts to support more accessible ordering environments.
Support with launch planning, internal messaging, and rollout across selected sites or wider teams.
Designed for busy hospitality teams, with short modules that fit naturally into onboarding and refresher training.
Show customers and staff that your business is taking visible, practical action on accessibility and inclusion.
For businesses wanting a more tailored rollout, CoffeeAccess can also support custom BSL avatar content for onboarding, customer guidance, accessibility messaging, and internal training.
For many deaf customers, ordering in busy hospitality spaces can still involve repetition, misunderstanding, or unnecessary frustration. CoffeeAccess helps teams respond with clearer, more confident communication in a practical, manageable way.
Pricing is designed as a starting point and can be tailored based on site numbers, content scope, rollout support, and any branded add-ons required.
A simple first step to explore how CoffeeAccess could work for your business.
A practical way to test CoffeeAccess in selected stores before a wider rollout.
For businesses ready to embed CoffeeAccess into staff onboarding, accessibility training, and customer experience support.
The British Sign Language Act 2022 gave legal recognition to BSL as a language in England, Wales, and Scotland. While the Act itself does not create a direct new duty for coffee shops, it has strengthened the national focus on making communication more accessible for deaf people and supports wider expectations around inclusion, dignity, and equal access.
CoffeeAccess is designed to help hospitality teams move from good intentions to practical action, making accessibility easier to understand, easier to deliver, and easier to embed across customer-facing environments.
The BSL Act is an important step in recognition and visibility for BSL users. For businesses, accessible communication should also be viewed through the wider responsibilities of customer care, inclusion, and equality law. CoffeeAccess supports organisations that want to take a practical and positive approach.
This short demo gives an example of the kind of training content CoffeeAccess can provide for hospitality teams. Content can also be tailored for businesses wanting a more customised rollout.
This is a sample of CoffeeAccess training content. Packages can be tailored to your team, your locations, and your customer environment.
Request pilotCoffeeAccess helps hospitality brands improve accessibility in a practical and manageable way, without placing heavy training demands on already busy teams.
Whether you want the demo link, a pilot proposal, or a conversation about using CoffeeAccess in staff onboarding, we can tailor the offer to fit your business.
Email: access@signwavehub.co.uk
WhatsApp: 07563 018188 (message only)
CoffeeAccess is delivered by SignWave Hub, a deaf-led accessibility service. Please contact us by email or WhatsApp message. An online video call can also be arranged if preferred.
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